Target value as per the license Actual quality achived Q1-12 Q2-12 Q3-12 Q4-12 Year-12[Avg.]
Mobile            
Percentage of calls dropped Less than 0.8% 0.52 0.57% 0.52 0.45 0.52
Percentage of calls blocked due to congestion Less than 1.1% 0.59 0.56% 0.37 0.38 0.48
Percentage of billing complaints resolved within 20 working days Greater than 96% 100% 100% 100% 99.61% 99.90%
Fixed            
Faults per 100 lines per year Less than 12 1.84 2 2.24 2.47 2.14
Percentage of faults to be cleared within 24 hours Greater than 90% 94.27% 94.14% 96% 96.08% 95.12%
Unsuccessful call ratio for local and national fixed calls Less than 1% NA 0.32% 0.06 0.02 0.13
Percentage of orders for access lines in the served areas completed within 10 working days Greater than 90% 97.98% 96.24% 96% 97.97% 97.05%
Percentage of beneficiaries billing complaints per 1000 bills Less than 1.5% 1.20% 0.78% 0.36 0.343 0.67
Percentage of billing complaints resolved within 20 working days Greater than 96% 100% 100% 100% 100% 100%
Percentage of payphones in working order to the total number of public payphones Greater than 96% 99.77% 99.80% 99.77 99.73% 99.77%