Target value as per the license Actual quality achived Q1-12 Q2-12 Q3-12 Q4-12 Year-12[Avg.]
Mobile            
percentage of cells dropped Less than 0.8% 0.13 0.15 0.17 0.17 0.16
Percentage of calls blocked due to congestion Less than 1.1% 0.06 0.03 0.06 0.013 0.07
Percentage of billing complaints resolved within 20 working days Greater than 96% 100% 100% 100% 100% 100%
Fixed            
Faults per 100 lines per year Less than 12 NA NA 0.3 0 0.15
Percentage of faults to be cleared within 24 hours Greater than 90% 100% 100% 100% 100% 100%
Unsuccessful call ratio for local and national fixed calls Less than 1% 0.07 0.11 0.05 0.10 0.08
Percentage of orders for access lines in the served areas completed within 10 working days Greater than 90% 95.55% 92% 98% 96.7% 95.56%
Percentage of beneficiaries billing complaints per 1000 bills Less than 1.5% 0.30% 0.4 0.5 0.6 0.45
Percentage of billing complaints resolved within 20 working days Greater than 96% 100% 100% 100% 100% 100%
Percentage of payphones in working order to the total number of public payphones Greater than 96% NA NA NA NA NA