The Telecommunications Regulatory Authority regularly publishes and updates the list of licensees on their website (Postal Services Licensees) Download
Yes, the postal service provider must only use the approved tariffs and disclose any additional charges incurred on the service and they should clearly publish them and inform the customer of them.
The service provider is not allowed to charge any tariff for postal services unless it has been approved by the TRA and the customer is informed of it
Yes, the time period is specified by the service provider for each destination. Please do not hesitate to ask your service provider for this information.
The complaint should be initially handled by the postal service provider, if it is not resolved it should be escalated to the TRA and the compensation will be calculated based on the Postal Law and Executive Regulation’s
Yes, the tracking number will be provided in your invoice/ receipt and you can track your postal item from the service provider’s website.
TRA regularly checks the performance and quality of service of the licensed operators and carries out mystery shopper tests to ensure the licensees compliance to the postal law and its executive regulations.
No, the postal service provider’s responsibility is to delivery your postal item only.
