• What type of Telecommunications Licenses does the TRA issue?
• How many Licenses have been awarded to date?
• Does TRA set the prices (tariffs) for telecommunications services?
• What is Interconnection?
• Why introduce competition?
• What is universal service?
• Does TRA receive customer complaints?
• Do Internet Cafés need to be registered with TRA?
• What is the procedure to register for offer Internet service registration with TRA?
• Can I sell/use One-way or two-way broadband satellite to access the internet?
• Is TRA checking the quality of service provided by the operators?
• Why did Oman’s telephone numbers change?
• Are there any plans to change the numbering plan in the future?
• Can I apply for short codes?
• How do I get a particular number for my own use?
• How can I get a special GSM number?
• How to create an account in e-type approval?
• What is requirements for type approval application?
• What is the fees of type approval application?
• Who should apply for registration to import and what is the fees of this application?
• What is the procedure of release from customs?
• Which equipment’s need for type approval?
• Is all the telecom equipment’s are require for labeling?
• Who should apply for type approval?
• How long does the procedure take?
• What is the aim of approve telecom equipment’s?
• Why did Oman’s telephone numbers change?
• How to release the shipment from the customs?
• Is there any mail to contacting with type approval team?

 

 

 

What type of Telecommunications Licenses does the TRA issue?

Class I License:For the Establishment or operation of public telecommunications network, or international telecommunications infrastructure or offering public telecommunications services or international access services. The license shall be issued by a Royal Decree based on a proposal by the Minister after the approval of the Authority. The Minister shall raise his proposal within two weeks of the Authority's approval of the application. The Decree shall determine the duration of the license; the license shall not include any terms or conditions according to which a licensee is granted exclusive rights.

Class II License: For The provision of public telecommunication services that depend on using the capacity of telecommunication network of Class 1 licensee and the provision of additional public telecommunication services which require exploiting the national resources (numbering), without exploiting any natural resource of the Sultanate. The license shall be issued by a decision of the Minister based on a proposal of the Authority after its approval. The decision shall determine the duration of the license which is not to exceed 10 years.

Class III License: For the Establishing or operating private telecommunication services or offering these services by establishing or operating an infrastructure of a private telecommunications network not connected to the public network or by exploiting the capacity of public telecommunication network. The license shall be issued by a decision of the Authority for a period not exceeding 5 years. Radio License.

How many Licenses have been awarded to date?

Four licenses have been awarded:
License granted to Oman Telecommunications Company (OmanTel) for the installation, operation, maintenance and exploitation of a 'Basic Public Fixed telecommunications System' .

License granted to Oman Mobile Telecommunications Company (Oman Mobile) for the installation, operation, maintenance and exploitation of a 'Basic Public Mobile telecommunications System'.

License granted to Omani Qatari Telecommunications Company (Ooredoo) for the installation, operation, maintenance and exploitation of a 'Basic Public Mobile telecommunications System'.

License granted to Omani Qatari Telecommunications Company (Ooredoo) for installation and operation of a 'common fixed telecommunications services system'.

Does TRA set the prices (tariffs) for telecommunications services?

No, TRA does not set prices. Prices are set by operators /service providers. TRA regulates prices, in the sense that every price proposal for new/existing services is submitted to TRA for approval before implementation. TRA regulates prices in fulfilment of two goals:

  • Ensuring that prices are reasonable to the public
  • Ensuring that prices reflect costs as much as possible to rule out any anti-competitive practices or strategies any operator might resort to.

Why introduce competition?

Competition stimulates market players to become more efficient. It provides consumers with more choices of services, at prices that are closer to cost levels and enhances the quality at which services are offered.

What is Interconnection?

Interconnection is the connection of telecommunications networks in order to allow subscribers of a network to communicate with subscribers of other networks.

What is universal service?

Extending basic telecommunications services to the uncovered areas based on the geographical location or number of inhabitants as per Articles 38 and 39 of the Telecommunications Regulatory Act.

Does TRA receive customer complaints?

Licensees are obliged to provide services as per licenses conditions and as per their quality of service requirements Procedures for handling customer complaints are approved by TRA. Consumers should approach the operator/service provider with their complaints and go through the procedures in place. In cases where, all these channels have been exhausted without resulting in a satisfactory solution, consumers may approach the Authority and their complaints will be investigated.

Do Internet Cafés need to be registered with TRA?

Yes, all Internet cafés have to register with TRA to comply with Decision No. 166/2007 on the regulation of Internet Service provision in commercial outlets and public place.

What is the procedure to register for offer Internet service registration with TRA?

It can be divided into two main steps:

Temporary Approval:

  • Follow the same procedure in Dealer registration.

Final Approval:

  • Submit copy of commercial registration details after adding the activity with Ministry of Commerce and Industry.
  • Submit tenancy agreement.
  • Submit Municipality License.

Can I sell/use One-way or two-way broadband satellite to access the internet?

Internet services have to be offered only through a licensed internet service provider. Currently, only Omantel is the licensed internet service provider in the Sultanate, and internet services should be obtained through Omantel regardless of the mean of delivery. TRA is currently formulating a policy for opening the internet market and shall be announced to the public in the near future.

Is TRA checking the quality of service provided by the operators?

TRA regularly checks the network performance and quality of service of operators. Failure to comply with quality of service requirements may result in penalties imposed on the service providers.

Why did Oman’s telephone numbers change?

The old numbering plan was suffering from the following:

  • The structured allocation of number groups is exhausted
  • Some exchanges were running out of numbers
  • It did not have consistent geographic location identity
  • No spare numbering capacity for the introduction of new operators and new services

Are there any plans to change the numbering plan in the future?

The new numbering plan should be sufficient enough to cover the requirements of the market for many years. However, with the rapid development of the telecommunications industry, TRA may consider the need of amending the numbering plan as when necessary.

Can I apply for short codes?

Short codes are categorised by the type of service for which they are used.
There are two types of short codes: Types A and B.

Type A short codes are used by callers to reach commonly used services, such as ‘9999’ for emergencies. They are designated individually by the Authority for theafore-mentioned services, andare notallocated to any particular operator. To apply for Type A short code, you have to be a provider of a common service that is directed to the public,for examplea provider of emergency services (fire brigade, ambulance services, etc).

Type B short codes have network-wide significance and are used by callers to access services available from the operator’s own system. These codes are allocated by the Authority to theoperators and are unique to a particular operator. To apply for such short codes, you have to be a licensed telecommunication service provider.

How do I get a particular number for my own use?

TRA allocates numbers to telecommunications service providers in blocks. It does not allocate numbers to individual users. In order to get a number, the user can apply to the service providers who have been allocated the block of numbers which contains the desired number.

How can I get a special GSM number?

You have to request it from your mobile service provider.

How to create an account in e-type approval?

  • Go to www.tra.gov.om
  • Click on e-type approval
  • Sign up>fill up the details form, you can use PKI option
  • Sign in>enter your username & password or through PKI option.

What is requirements for type approval application?

Fill up all the application details and provide the following documents:

  • Declaration of conformity (DOC)
  • Radio Frequency test report (RF)
  • Electromagnetic compatibility test report (EMC)
  • Specific Absorption Rate test report (SAR)
  • Safety test report

What is the fees of type approval application?

The fees is 100 OMR for each type of equipment expect the short-range device and wireless access system are 50 OMR.

Who should apply for registration to import and what is the fees of this application?

All the companies which import telecom equipment for commercial purpose and the fees is depend to the company grade.

What is the procedure of release from customs?

You should apply for release from customs for each shipment in case you are register as importer you should apply for application of release from customs and in case you did not register as importer you have to apply for release from customs for personal use)on condition the equipment’s are for your personal use and the fees of this application is 15 OMR)

Which equipment’s need for type approval?

All kind of cell phone, all the radio devices, all the other equipment, which connect with public network.

Is all the telecom equipment’s are require for labeling?

Yes, and you can put the label in the device itself, package or user manual.

Who should apply for type approval?

All the importers of telecom equipment for commercial purpose also for personal use in case the equipment is not yet approved.

How long does the procedure take?

Within same day, in case the application is meet with our requirement and all the documents were provided.

What is the aim of approve telecom equipment’s?

  • ensure users safety, operator staff and networks.
  • ensuring the limitation of electromagnetic interference
  • facilitate the work of customs officials to determine what permits and what prevents importation.

How to release the shipment from the customs?

We have integration between tra system and customs system (Bayan) so after you got approval of release from tra system you just request to use the application number (RC……) in Bayan system.

Is there any mail to contacting with type approval team?

Yes, you can contact with department mail at This email address is being protected from spambots. You need JavaScript enabled to view it.