Licensees are required to comply with obligations set upon them by the licenses issued to them with respect to their billing systems. The TRA, in its Decision 32/2009 issued “The Billing Accuracy Guidelines” to provide guidance to Class I and Class II licensees on how to meet their license obligations, namely billing accuracy.
The Authority then conducted an audit of Class I & II operators in the year 2012 to ensure a 100 percent accuracy of their billing systems. The audit helped verify the compliance of licensees in respect to their obligations and guidelines issued by the TRA in the accuracy of their billing. The auditors performed varying tests to ascertain that the billing systems of licensees were accurate and the subscribers are and will not be overcharged at any time.
The discrepancies noted from the audits were informed to the licensees in order to take remedial measures.