of Service and USO 

  • Establish regulations for quality of service standards and ensure commitment of licensed companies.
  • Conduct field surveys to ensure the performance of licensees' networks
  • Conduct field survey of facilitate land for building USO sites
  • Ensure USO sites comply with QoS guidelines
  • Handle public requests/complaints regarding degraded QoS/no coverage for areas not covered under license obligation.
  • Monitor and ensure telecom operators provide unbiased services to people with special needs.