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Service Charter



‘As part of our role to represent consumer interests, committed to provide high quality services’

Our commitment to you

  • We take care of your requests and do our best to meet them transparently.
  • Facilitate service delivery procedures to ensure they are timely completed.
  • Determine in advance documents and time required to complete each transaction.
  • We inform you of any amendments to the requirements for the completion of your transactions.
  • We offer our services through a qualified team that understands your needs and can answer your inquiries.
  • We are committed to responding to complaints as appropriate.
  • We maintain the confidentiality of information provided by you.
  • We offer our services on weekdays from Sunday to Thursday, from 8:00 am to 2:00 pm and through our website 24 hours a day.


  • What we hope from you

  • Appreciate the efforts of our staff at your service and respond to their inquiries to complete your transactions on time.
  • Attach all necessary documents to complete the transaction.
  • Provide all required information within the specified time period.
  • Report directly to the amendment, change or update in the transaction data.
  • Initiate your comments if you are not satisfied with the mechanism of service performance or the duration of completion.
  • Fair evaluation of our performance so that we can improve our services for the better.
  • Contact us in case of any inquiry


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