‘As part of our role to represent consumer interests, committed to provide high quality services’
Our commitment to you
|We take care of your requests and do our best to meet them transparently.
|Facilitate service delivery procedures to ensure they are timely completed.
|Determine in advance documents and time required to complete each transaction.
|We inform you of any amendments to the requirements for the completion of your transactions.
|We offer our services through a qualified team that understands your needs and can answer your inquiries.
|We are committed to responding to complaints as appropriate.
|We maintain the confidentiality of information provided by you.
|We offer our services on weekdays from Sunday to Thursday, from 8:00 am to 2:00 pm and through our website 24 hours a day.
What we hope from you
|Appreciate the efforts of our staff at your service and respond to their inquiries to complete your transactions on time.
|Attach all necessary documents to complete the transaction.
|Provide all required information within the specified time period.
|Report directly to the amendment, change or update in the transaction data.
|Initiate your comments if you are not satisfied with the mechanism of service performance or the duration of completion.
|Fair evaluation of our performance so that we can improve our services for the better.