CEO's
Message
Message of H.E. Eng Omar bin Hamdan Al Ismaili
Executive President of TRA
TRA continues its relentless efforts to enhance an advanced digital environment that contributes to achieving the objectives of Oman Vision 2040, supporting innovation, leveraging modern technologies, and promoting sustainable economic and social development. The year 2024 witnessed remarkable achievements in the Telecommunications and Postal Services sectors.
Within the telecommunications sector, mobile subscriptions exceeded 6.35 million, while mobile broadband subscriptions peaked to 5.34 million, and fixed telephone and fixed broadband subscriptions totaled 435,000 and 582,000, respectively. The sector, during 2024, was able to generate revenues of 920 million Omani Rials, compared to 881 million Omani Rials in 2023, reflecting a growth rate of approximately 4.4%. It is worth mentioning that the total investments in the telecommunications infrastructure amounted to 250 million Omani Rials.
With regards to the postal services sector, the number of licensed companies reached 74 by end of the year. These companies handled over 3.4 million domestic postal items and 3.2 million international inbound postal items, the latter of which saw a 60% growth in this area. Additionally, the number of international outbound postal items reached 438,000, while the number of postal access points increased from 540 to 610, reflecting a 13% growth.
In the area of consumer rights protection, the Authority handled 3,876 complaints in the telecommunications sector during 2024 and consumers were refunded the amount totaling more than 139,000 Omani Rials. Moreover, the Authority’s Consumer Service Center also received around 50,000 inquiries through various channels. A notable improvement in the performance of service providers has been observed, which has directly contributed to a 28% decrease in escalated complaints. This decline reflects the effectiveness of the regulatory measures adopted by the Authority over the past three years, which focused on improving service quality, enhancing operators’ compliance with performance standards, and increasing the effectiveness of communication channels with consumers. These efforts have raised consumer satisfaction and strengthened trust in the telecommunications environment.
In terms of digital infrastructure, 5,893 5G stations were brought into operation, increasing coverage across population clusters to 91% and improving Oman’s international rank to 22nd in the Telecommunication Infrastructure Index, as measured in the UN‑DESA E‑Government Survey. Additionally, 118 schools were connected to fiber optic networks, raising school connectivity coverage to 97%.
As a continuation of the regulatory efforts, TRA issued a number of regulations, including those related to cloud computing and data center services, the executive regulations governing postal services, and regulations governing dispute resolution. Moreover, several public consultations were held on the regulation of services and emerging technologies such as Ultra-Wideband (UWB) and satellite internet.
At the international level, the Authority actively participated in key global conferences, including the Global Symposium for Regulators (GSR), the Global Standards Symposium (GSS), the ITU World Telecommunication Standardization Assembly (WTSA), and the Second Meeting of the Digital Innovation Board. These engagements strengthened Oman’s presence at international events, contributed to the exchange of expertise and the foresight of the best international regulatory practices. Additionally, the Authority signed a Memorandum of Agreement with Huawei to develop national competencies in artificial intelligence and cloud computing.
In the framework of enhancing institutional excellence and optimizing regulatory performance, the Authority received several prestigious awards and recognitions that reflect its commitment to the highest standards of quality and innovation. Among these was the ISO 22301:2019 certification for Business Continuity Management System (BCMS), affirming its efforts to ensure the continuity of vital services. The Authority was also honored with the Institutional Excellence Prize and the Government Digital Excellence Award, underscoring its leadership in digital transformation and regulatory governance.
In conclusion, we express our pride in the achievements accomplished during 2024, and reaffirm our commitment to continue working with dedication and sincerity, striving to meet the aspirations of the nation and its citizens, within the framework of sustainable digital transformation, and in harmony with the future vision of the Sultanate of Oman, under the esteemed guidance of His Majesty Sultan Haitham bin Tariq Al Said — may Allah protect and preserve him.
May Allah grant us success.
