Costumer Affairs

• Prepare and develop studies, programs and collect information on policies related to protecting the rights of sector Customers.
• Update and implement policies and general frameworks to protect Customers.
• Prepare and implement necessary legislation to protect Customers in the telecommunications sector.
• Inspection of operators’ commitment to ensuring and protecting the Customer rights.
• Take necessary measures when monitoring any violations of the rights of the Customers.
• Cooperate with government and non-government entities to raise awareness of the rights of Customers and protect their interests.
• Develop policies and procedures to resolve disputes between use Customers and operators.
• Supervise the operation of TRA Communications Center