Service Complaints 

The Authority provides beneficiaries with a complaints and inquiries service that allows the beneficiary in the event of a problem in any of the telecommunications and postal services with service providers licensed by the authority to submit a complaint to the service provider, and if the beneficiary is not satisfied with the solution provided or a certain period of time has passed without reaching to an appropriate solution, the complaint can be escalated to the TRA

Kindly follow the directions contained in this page to submit your complaint to the service provider at the initial stage of the complaint process. After the completion of the 15-day period, you may contact TRA if you are still un-satisfied with the response received

Postal Services Complaint Guideline