28/08/2024
Public Consultation on the Draft Regulation for the Protection of Beneficiaries from Spam and Scam Messages
Overview of the Consultation:
As companies increasingly rely on Short Message Service (SMS) as a trusted channel for communicating with their users for various marketing and promotional activities, there has been a significant rise in unsolicited messages due to improper practices, leading to increased consumer annoyance and a surge in users’ complaints.
In its commitment to ensuring a secure and competitive telecommunications environment and effectively safeguarding the rights of users, the Telecommunications Regulatory Authority (TRA) has deemed it necessary to issue a regulation addressing this issue. Compliance with this regulation will be mandatory for all telecommunications service providers.
Project Objectives:
- Develop a flexible regulatory environment that fosters investment.
- Protect the interests of telecommunications users.
- Ensure that licensees and their contracted companies comply with regulatory requirements in accordance with international best practices.
Key Areas of the Regulation :
- Regulating Spam and Scam SMS in accordance with the proposed regulatory requirements.
- Implementing measures to protect telecommunications users.
- Contracting procedures for licensees with aggregators responsible for SMS services.
- Addressing Scam messages.
- Penalties.
Responses and Feedback Submission Deadline:
Kindly submit your responses and feedback on the public consultation document via the online survey by 15/10/2024. The Telecommunications Regulatory Authority (TRA) will review all received responses and feedback, noting that the Authority is not obligated to adopt all comments provided in these submissions.
Reviewing the Draft Regulation and Submitting Feedback:
Review the Draft Regulation and Submit Feedback at the following Website:
| Questionnaire link | QR Code |
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 Click Here |
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